Product & Refund Policy

Product & Services

Virtual Currency

1. LIEBE LIVE offers an element permitting clients to buy virtual money which we called "LIEBE LIVE Coins" for use inside the Service (for example as a "tip" to another LIEBE LIVE Broadcaster for their live communicate, or send Gift to your companions on visit). You recognize and concur that your dissemination of any Coins right now in your record, as a virtual "tip" to some other client's record, is made exclusively at your own watchfulness; you further comprehend that once you have affirmed the exchange of Coins to another client's record, the activity can't be fixed and the Coins can't be pulled back.
2. The worth (for example the swapping scale) of the Coins is controlled by LIEBE LIVE dependent on your nation of source, and LIEBE LIVE further maintains all authority to alter the buy conversion standard between genuine cash and virtual Coins every now and then, with or without reason, in its sole prudence. By your utilization of the Service, you affirm your comprehension of and acknowledge the then-current conversion standard of any Coins at the hour of your buy.
3. Your utilization of any Coins bought will be exclusively for authentic purposes inside the Service, and should conform to every single appropriate law consistently (for example no trading of Coins for any action, item, lead or administrations regarded unapproved by these Terms of Use or our Community Policy).
4. In the event that your record is ended by LIEBE LIVE for cause, any remarkable Coins staying in your record at the hour of end might be reallocated and won't be recoverable in LIEBE LIVE's sole and outright caution.
5. You comprehend that the acquisition of Coins requires genuine cash. In the event that you can't help contradicting any piece of, or don't completely comprehend our conversion scale strategy, it would be ideal if you cease from buying or utilizing any Coins regarding the Service.
6. You comprehend that LIEBE LIVE may change, adjust or update these Terms of Use, or the terms of offer regarding the Coins every once in a while, and that such re-examined terms will apply to every single ensuing acquisition of any Coins, and you concur that you will survey these Terms of Use and any terms with respect to the offer of Coins preceding creation any buy.

In-App Purchase and Subscription

In-App Purchases. Every once in a while, LIEBE LIVE may offer extra items and administrations for buy through the App Store, Google Play, or other application stages ("in-application buys"). In the event that you decide to make an in-application buy, you will be provoked to enter subtleties for your record with the versatile stage you are utilizing (e.g., Apple, Android, and so on.) ("your IAP Account"), and your IAP Account will be charged for the in-application buy as per the terms uncovered to you at the hour of procurement just as the general terms for in-application buys that apply to your IAP Account. In the event that you buy an auto-repeating occasional membership through an in-application buy, your IAP Account will be charged consistently for the membership until you drop as per the stage terms. In all cases, kindly allude to the details of your application stage which apply to your in-application buys.

What would I be able to purchase on LIEBE LIVE?

LIEBE LIVE offers you the chance to pay for specific administrations offered on the site. LIEBE LIVE's VIP administrations incorporate different chances to discover and meet extra individuals, to redo your profile, and to help your profile so more individuals will discover you. LIEBE LIVE additionally offers the capacity to play different games on the site. These VIP administrations can be bought once you register, and you may buy in to the VIP administrations for different periods of time. When you have paid for any VIP administrations, they are non-refundable. You can switch your Auto Top-up whenever in your instalment settings on your profile page. The valuing may fluctuate because of various components, for example, (however not restricted to) special offers, dedication rewards, and different limits that may apply to your age gathering.

The following can be purchased from inside the application:

  • Virtual coins for gifting purpose
  • VIP subscription
  • Entry effect
  • Privileged IDs


In case of payment failure Liebelive need to be informed with the appropriate details of failed transaction at the support page inside the application. We shall take-up the process internally with payment gateway to make sure that money is credited back to your account.

Paytm Refund Policy

All sales of prepaid recharge on the Paytm Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. Paytm is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the Paytm Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Paytm Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. Paytm will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your semi- closed wallet. You can trigger a request in Your Paytm wallet to transfer the money from Your Paytm wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.

Cashfree Refund Policy

We reconcile transactions with bank on daily basis and inform the merchants about transactions which were not captured earlier. Either your order will get processed or a refund will be issued. Once refunded, it takes 5-7 business days to reflect in your bank account.

Paypal Refund Policy

When you buy something from a seller online using PayPal and the transaction is ultimately refunded, the money will typically be refunded to the original payment method you used for the transaction if you used a credit card or debit card. If you used a bank account as the payment method for the transaction, we will refund the money to your bank account, or to your PayPal balance if we cannot refund it to your bank account. For purchases you make in a seller's store location that you paid for using your PayPal account and the transaction is ultimately refunded, the money will be refunded to your PayPal balance. If PayPal performed a currency conversion for your transaction and a refund is issued: Within 1 day of the date of the original payment, PayPal's transaction exchange rate (including our currency conversion fee) used at the time of the original payment will apply. Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate (including our currency conversion fee) on the date of the refund will apply. You will be refunded in Indian Rupees if we are unable to refund in the currency you paid originally.

PayU Refund Policy

Refund will be initiated on the same day. It will take between 5 and 21 days for the refund amount to reflect in your customer's bank account. In case of Net banking transactions, certain government banks may take some more days.